SmallBizGenius Analysis
Shopjustice, an online retailer specializing in girls' apparel and accessories, faces significant criticism regarding its shipping times and customer service. While some customers appreciate the product selection and pricing, the overwhelming sentiment points to issues with order fulfillment and responsiveness.
Category Breakdown
Scores based on analysis of 96 recent reviews
Shipping & Delivery
2.0/10Numerous reviewers report extremely long shipping times, with orders taking weeks or even months to arrive. Many customers also mention orders being canceled without notice after a significant waiting period, particularly during sales events.
65 reviews mention thisCustomer Service
2.5/10A significant number of reviewers express dissatisfaction with Shopjustice's customer service, citing long wait times, unhelpful responses, and difficulty reaching representatives. Many report that emails go unanswered and phone lines are often shut down due to high call volume.
48 reviews mention thisOrder Fulfillment Issues
3.0/10Several reviewers report receiving incomplete orders, with items missing or substituted without prior notification. Others mention that items are marked as 'partially fulfilled' or 'unfulfilled' for extended periods, leading to confusion and frustration.
25 reviews mention thisReturns & Refunds
3.5/10Several reviewers complain about high return shipping fees, especially for items that need to be returned due to sizing issues or errors on the company's part. Some also mention difficulties in getting refunds processed in a timely manner or receiving refunds only as store credit, even when the original payment was made with a credit card.
15 reviews mention thisProduct Quality
6.0/10A small number of reviewers mention issues with the quality of the clothing, such as fading colors after washing. However, this is not a dominant theme in the reviews.
5 reviews mention thisWebsite Experience
4.0/10A few reviewers mention technical issues with the website, such as errors during checkout or difficulty accessing customer service features.
4 reviews mention thisPros & Cons
What Customers Love
"I ordered on July 11 2023, today is August 18th! order # JUST-972795, and I have also not received my order, I was told numerous times it would be shipped by today, and I called today to find out it wasn't going to be shipped, and they will not contact their warehouse to find out when our orders will be processed. I am not cancelling my order because I intend to make them fulfill my order due to the sale prices."
"My 11 year old daughter loves Justice clothes and how do I tell her we can't buy from them anymore."
"I placed a legit order via the web site and paid on a credit card."
Common Complaints
"Placed an order 8/9/23. After 4 weeks I contacted customer service via email to see what the delay was and they suggested I cancel my order."
"Took WEEKS to get my order and several emails inquiring about it."
"After emailing wanting updates on my order that was placed over a month ago, they decided that they would just cancel my orders. All 3 orders were canceled."
"Then needed to return some of the clothes but can’t in any local store. They want me to pay $3-4 PER ITEM to return. Complete insanity."
"Received a cheap blue shirt"
Common Questions About Shopjustice
Answers derived from customer review patterns
Is Shopjustice legit and trustworthy?
Shopjustice's legitimacy is questionable based on the reviews. While the company does fulfill some orders, a large number of customers report significant issues with shipping delays, order cancellations, and poor customer service. The lack of consistent order fulfillment and responsiveness raises concerns about its reliability. Customers should exercise caution and be prepared for potential problems when ordering from Shopjustice.
Based on 45 reviewsDoes Shopjustice have good customer service?
The overwhelming consensus from reviewers is that Shopjustice's customer service is poor. Customers report long wait times, difficulty reaching representatives, and unhelpful responses. Many mention that emails go unanswered and phone lines are often shut down due to high call volume. This lack of support significantly detracts from the overall customer experience.
Based on 30 reviewsIs Shopjustice worth it for small business?
Shopjustice is unlikely to be a suitable partner for small businesses. The prevalent issues with shipping delays, order cancellations, and unresponsive customer service make it an unreliable vendor. Small businesses require dependable suppliers to meet their own customer demands, and the inconsistencies reported in Shopjustice's operations pose a significant risk.
Based on 20 reviewsWhat is Shopjustice's return policy like?
Shopjustice's return policy is a point of contention for many customers. While a return window of 14-45 days exists, the main complaint revolves around high return shipping fees, particularly when the return is due to sizing issues or errors on the company's part. This policy, combined with the lack of physical stores for in-person returns, makes the return process inconvenient and costly for customers.
Based on 15 reviewsWhy are Shopjustice orders frequently delayed or canceled?
The primary reason for delayed or canceled Shopjustice orders appears to be related to high order volume, particularly during sales events and back-to-school season. Reviewers suggest that the company struggles to keep up with demand, leading to significant processing and shipping delays. In some cases, orders are canceled without notice due to out-of-stock items or logistical issues.
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